Partners Life: Acing Great Customer Service

One of the fastest growing life insurance companies in New Zealand, Partners Life teamed with Fujifilm Process Automation New Zealand to automate the process of handling, sorting and integrating incoming information into their business systems.  One of the key projects implemented, Project ACE, saw 80-90% of new insurance applications approval turnaround slashed from the initial […]

Insurance Industry Service

We’ve got your business functions covered – Optimise and simplify business processes of insurance companies by enhancing customer experiences and workflow systems. From data to documents to customer care, our services optimise workflows and focus your team on their core competencies. We constantly improve and adapt technologies and processes to help you build enduring relationships […]

Case study: Warehouse Stationery – Streamlining the Process

Warehouse Stationery is one of the leading office supplies providers nationwide since its early days in 1995. Their product ranges from office and school supplies to print and copy services. As part of their exceptional customer service experience, Warehouse Stationery offers its business customers the ‘Biz Rewards’, a loyalty program that allows members to accumulate […]

NZ Funds: Championing Productivity with Outsourced Mail Management

Founded in 1988, NZ Funds is a privately-owned wealth management firm specialising in integrated advice and portfolio management services for New Zealanders. NZ Funds wanted to speed up the way post and email moved into their electronic workflow queues. Because the quicker incoming information is organised, the sooner staff can be productive, and the better […]