Goodbye data entry.
Hello efficiency with Order Management Automation.

Eliminate the pains of manual order processing with AI-powered data capture, touchless processing, and digital workflow capabilities.

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Why automate sales order processing with Esker?

Sales order processing is tied to customer experience as well as your company’s O2C success. Any loose ends and the whole thing can unravel. That’s where Esker comes in. Our automated order processing system addresses the most manual areas of order taking through a centralised, cloud-based platform.

Esker Order Management laptop

Process orders faster​

Automation technology frees up CSR team members to be more productive while eliminating costly order processing bottlenecks.

Make decisions using analytics

Ensure that tied-up customer cash is efficiently collected via automated reminders, tasks lists, KPIs and more.

Improve key relationships

Whether it’s consistently meeting SLAs or offering self-service tools, Esker helps companies strengthen their customers’ trust.

Equip your customer service team with the tools to shine.

Customer service can be a stressful, thankless department. Be the hero your team (and customers) need with Esker’s Order Processing solution. With an easy-to-user interface, customisable dashboards and self-service portal, customer service leaders can:

  • Eliminate backlogs from one day to the next
  • Expedite CSR productivity via automatic verifications
  • Allow CSRs to quickly and easily handle claims management
  • Free up time for upselling and more strategic activities
  • Create a happier, more fulfilling team environment

Critical metrics have nowhere to hide.

Automation rates. Processing times. SLA compliance. Ever wonder what metrics you’re missing out on? With Esker’s intelligent dashboards, every user — even those on the go — can access pertinent order information at the click of a button.

For compliance purposes, Esker also keeps a complete audit trail of every sales order processing touch point, shedding light into who did what, when and where so users always know that the proper checks and validations took place.

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Optimising the End-to-End O2C Process

APQC-Cover-Image
Are outdated O2C processes and siloed legacy systems affecting your company’s customer experience and working capital? Discover best practices in APQC’s latest report.

Tools to fuel your digital transformation.

Esker’s no stranger to the automated order processing game. In fact, we’ve been leading the way for decades, providing our customers with innovative and intuitive tools such as:

AI & RPA technology

Esker’s solution is powered by AI and RPA technology that optimises data recognition and eliminates order processing bottlenecks such as incorrect shipments, pulling orders from customer portals and more.

EDI order processing

By applying the same rules to all orders, Esker addresses EDI issues such as leaning on IT to resolve exceptions. Additionally, Esker EDI Services simplifies setup of EDI connections with partners or networks.

ERP integration

Not only can Esker’s solution work alongside any ERP system, it features standard connectors for SAP® and Oracle® EBS. In addition, a live web services connection lets users to check availability and prices.

Web & mobile ordering

Using the Esker Anywhere™ mobile app or portal, your customers and field sales team can place and track orders anytime, anywhere. Collaboration is also easy thanks to convenient chat tools.

Inquiries triage

Esker’s Customer Inquiries Management solution acts as a digital assistant for shared email inboxes and helps customer service departments triage customer emails using automated inquiry classification and routing.

Collaboration & communication

Esker allows CSRs to clarify orders before fulfilling them via tracked conversations directly on the order that can include employees in sales, logistics or credit departments, as well as directly with customers.

Case study

HEINEKEN China processes orders 5 times faster with Esker’s Order Processing solution.

Testimonials

Our team is already appreciating increased efficiency and productivity, and time savings in our peak season.
Marlena Dance, SealesWinslow
Marlena Dance
Customer Services Team Leader, SealesWinslow
With Esker’s order management solution, our team is more proactive and capable of handling change than they were before.
nvidia
Senior Director of Operations, Nvidia
We have reduced the number of order entry errors due to manual handling and sped up processing times. As a result, we have been able to invest more time on higher-value tasks, which has led to an increase in customer satisfaction.
Heineken bottle
Order Management Manager, Heineken China

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