Partners Life: Acing Great Customer Service
One of the fastest growing life insurance companies in New Zealand, Partners Life teamed with Fujifilm Process Automation New Zealand to automate the process of handling, sorting and integrating incoming information into their business systems. One of the key projects implemented, Project ACE, saw 80-90% of new insurance applications approval turnaround slashed from the initial […]
Plunket and Fujifilm: A Supportive Partner
Plunket is the largest provider of free support services for development, health and wellbeing of children under five in New Zealand. Part of their care service include an enrolment process for new-borns and regular home visits. Every month, they fill out over 80,000 enrolment forms or records of contact by hand. This averages out to […]
Insurance Industry Service
We’ve got your business functions covered – Optimise and simplify business processes of insurance companies by enhancing customer experiences and workflow systems. From data to documents to customer care, our services optimise workflows and focus your team on their core competencies. We constantly improve and adapt technologies and processes to help you build enduring relationships […]
Case study: Warehouse Stationery – Streamlining the Process
Warehouse Stationery is one of the leading office supplies providers nationwide since its early days in 1995. Their product ranges from office and school supplies to print and copy services. As part of their exceptional customer service experience, Warehouse Stationery offers its business customers the ‘Biz Rewards’, a loyalty program that allows members to accumulate […]
NZ Funds: Championing Productivity with Outsourced Mail Management
Founded in 1988, NZ Funds is a privately-owned wealth management firm specialising in integrated advice and portfolio management services for New Zealanders. NZ Funds wanted to speed up the way post and email moved into their electronic workflow queues. Because the quicker incoming information is organised, the sooner staff can be productive, and the better […]
Trustpower’s new HQ a paper-free workplace
Trustpower worked closely with Fujifilm Process Automation on the transition to a digital environment and used Fujifilm Process Automation Next Gen MPS system. Credit: David Porter, Bay of Plenty Times, 4 June 2016 Trustpower has used the move into its purpose-built new head office in the Tauranga CBD to transition to an almost paper-free business […]
Digitization at Work – Xerox
“A study into the digital enterprise — and how to turn talk into action in 2016. ” A survey conducted by Coleman Parkers and commissioned by Xerox on 600 IT decision-makers and influencers shows that, while organisations want an agile digital future, their present is encumbered by paper. This report revealed that fewer than 50% […]