The Hackett Group® Recognises Esker as Digital World Class® Provider in Customer-to-Cash Receivables Creation Software

Modern customer-to-cash (C2C) platforms deliver dramatically superior value realisation compared to legacy applications, including significantly more “hands-free” transaction processing, 10x increased operating cash released from disputed receivables, and huge cash savings for businesses.

The Hackett Group’s C2C Solutions Provider research evaluated nine popular C2C solutions providers based on: C2C performance data in The Hackett Group’s proprietary benchmarking database; analysis of performance data provided by end-users of the C2C solutions; and interviews with solution providers and end-users.

Customer-to-Cash matrix puts Esker in the Digital World Class category for 2024
Press Release

What does that mean for you?

The Customer-to-Cash (C2C) process, also known as the Order-to-Cash (O2C) process, is a key business cycle covering everything from a customer placing an order to getting paid and balancing the books. It includes order management, credit checks, shipping, invoicing, and collecting payments.

Our Head of Process Automation, Irene Direnko-Smith had this to say:

When businesses optimise the C2C process, they enjoy multiple benefits. Faster turnaround between orders and payments means improved cash flow speeding up growth. Timely billing and deliveries keep customers satisfied. Plus, leveraging Esker and machine learning AI reduces errors, lowers costs, and offers centralised control through an intuitive dashboard.

Irene Direnko-Smith
Head of Process Automation
FUJIFILM Business Innovation New Zealand
Irene Direnko-SMith - Head of Process Automation New Zealand

Check out our FREE guide below on why Cash Application is a great starting point for automating Accounts Receivable.

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FUJIFILM Process Automation Logo reverse

Irene Direnko-Smith
Head of Process Automation
FUJIFILM Business Innovation NZ

As your local Esker partner, we've analysed, implemented and supported Esker builds for well over 50 Kiwi businesses now and it's not slowing down. There's a real need for automation in the entire financial space and Esker really is nailing it across the board.

4 reasons to start your Accounts Receivable automation journey with Esker Cash Application

Free Esker guide.

One of the main elements of Accounts Receivable is the application of incoming payments. Performing this task quickly and correctly delivers a multitude of downstream benefits.

This guide provides an overview of the advantages of having a reliable and accurate cash application process, and why it’s the best starting point for an AR automation project.

  • Benefits for AR Team
  • Benefits for CFO's
  • Benefits for Company

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How much will you save
with automated invoicing?

$ 196,832 48,921 274,354 191,462 72,864 367,908 202,341 113,064 107,007 131,746 324,853

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How much will your NZ business save with AP Automation? Find out your ROI with our invoice automation calculator here.

Esker Customer-to-Cash (C2C) - Also known as Order-to-Cash (O2C)

To maximise profitability and thrive in a rapidly changing business environment, organisations need to elevate their customer experience all along the Customer-to-Cash (also known as Order-to-Cash) cycle and accelerate cash collection and revenue recognition.

Esker’s Order-to-Cash suite helps achieve this by automating and connecting siloed processes — providing speed, fluidity and end-to-end visibility across the entire O2C cycle. Powered by the latest in AI technology, businesses can leverage O2C benefits to facilitate positive-sum growth for every stakeholder.

Esker is the only AI-driven platform for all your O2C needs and Fujifilm Process Automation are your local, New Zealand partners ready to help you reap the same rewards our other Kiwi customers achieve.

What is Customer-to-Cash (C2C)?
Customer-to-cash is the entire process from an order placed, all the way through to allocating that cash and more.
Order-to-Cash is actually the same as Customer-to-Cash. O2C is the term used when specifically talking about Esker. It again involves the entire process from orders to customer service as well as allocating cash and much more.
Esker’s customer-to-cash solution is a comprehensive software suite designed to streamline and automate the entire order-to-cash process. It integrates various functions such as order management, invoicing, and accounts receivable management to improve efficiency and accuracy.
Cash flow is accelerated by reducing manual processes and errors in the order-to-cash cycle. By automating tasks such as order processing and invoicing, companies can improve customer satisfaction, reduce costs, and optimise cash flow management.
A huge range, including electronic order capture, automated order processing, electronic invoicing and billing, collections management, dispute resolution, and analytics/reporting tools. These features are designed to streamline operations and improve visibility into the order-to-cash process.
Esker’s solution seamlessly integrates with leading ERP systems such as SAP, Oracle, and Microsoft Dynamics, allowing for real-time data exchange and synchronisation between systems. This integration ensures data accuracy and eliminates the need for manual data entry, enhancing overall efficiency.
Well that’s where we come in, Esker is highly configurable and can be customised to meet the unique requirements of various industries, including manufacturing, distribution, retail, healthcare, and services. Whether it’s managing complex pricing structures, handling regulatory compliance, or accommodating industry-specific workflows, Esker’s solution can be tailored accordingly by our local Esker team of experts.

🎤   Join our upcoming webinar on faster, smarter Cash Application with Esker | 27/11 @ 12:30PM

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